Privacy Policy

Privacy Policy
 

At Heart & Hearth (“we”, “our”, “us”), we are committed to safeguarding the privacy and confidentiality of our patients, clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, process, and protect your personal data in accordance with applicable laws, including the Personal Data Protection Act 2012 (PDPA) of Singapore.
 

1. Collection of Personal Data

We may collect personal data from you in a variety of ways, including when you:

• Visit or interact with our website

• Submit enquiries or contact us via forms, email, or phone

• Register for or request our services (e.g. home medical care, therapy services)

• Provide medical, health, or caregiving information necessary for service delivery

The types of personal data we may collect include:

• Name, NRIC/FIN (where required), date of birth

• Contact details (phone number, email, address)

• Medical history and health-related information

• Payment and billing information

• Any other information you voluntarily provide
   

2. Use of Personal Data

We may use your personal data for the following purposes:

• To provide, coordinate, and manage healthcare and home therapy services

• To assess your needs and develop personalised care plans

• To communicate with you regarding appointments, services, and enquiries

• To process payments and maintain billing records

• To comply with legal, regulatory, and professional obligations

• To improve our services, website functionality, and patient experience
   

3. Disclosure of Personal Data

We may disclose your personal data where necessary to:

• Healthcare professionals involved in your care (e.g. doctors, therapists, nurses)

• Partner clinics, laboratories, or service providers supporting your treatment

• Third-party service providers (e.g. IT systems, payment processors)

• Regulatory authorities or government agencies, where required by law

All third parties are required to maintain the confidentiality of your data and comply with applicable data protection laws.
 

4. Protection of Personal Data

We implement reasonable administrative, physical, and technical safeguards to protect your personal data from unauthorised access, use, disclosure, or loss. These measures include:

• Secure data storage systems

• Access controls and staff confidentiality obligations

• Encryption and cybersecurity safeguards where appropriate

While we take all reasonable precautions, no method of transmission over the internet is completely secure.
 

5. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law and medical record retention guidelines in Singapore.
 

6. Cookies and Website Usage

Our website may use cookies or similar technologies to enhance user experience, analyse website traffic, and improve functionality. You may choose to disable cookies through your browser settings, although this may affect certain features of the website.
 

7. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Withdraw consent for the use of your data (subject to legal and contractual restrictions)

Requests can be made by contacting us using the details below.
 

8. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal data, please contact:
 

Data Protection Officer
Heart & Hearth
Email: heart.hearth.care@gmail.com
Phone: +65 91516492 
 

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or regulatory requirements, or improvements to our practices. The updated version will be posted on our website with the effective date.

By using our website and services, you consent to the terms of this Privacy Policy.